Frequently Asked Questions

General

The following protocols are supported :
- SIP
- H323

We support the following methods of payment: Credit Cards (Visa, Master Card and American Express), Paypal and Bank Wire Transfer.

1. Sign up to open an account with SonoVoIP.
2. Add your device in the "Services" section.
3. Start testing using our complimentary 1$ credit.

No, only one account is permitted per registered user.

Yes, most devices that use either SIP or H323 protocol are supported.

The following codecs are supported : G729, G723 and G711ulaw

Click on the "Contact Us" tab.
Enter your Name, email address and a detailed description of the problem you are experiencing. A support representative will contact you.

Yes, the following minimum payments exist:

Prepayments:
1. Credit Cards - $25 USD.
2. PayPal - $25 USD.
3. Wire Transfer - $1,000 USD.

For Credit Cards and PayPal, credit will be applied instantly.
For Wire Transfers, credit will be applied upon receipt of the transfer which can take up 3 to 4 business days.

No, not at this time.

No, we only focus on delivering the best service for your traffic termination.

Canadian companies pay a 5% GST tax and Quebec companies pay an additional 7.5% provincial tax.

Our services are available to users worldwide.